NetHere has designed its Internet platform and products to provide its customers with the best performance and availability. The strength of our network allows us to offer each customer a 99% Network Availability Guarantee. As a customer of NetHere your Internet connection will be up and accessible for at least 99% of the time in any given billing period or your account is eligible for a credit. Please note that any outage or deficiency that is the result of the customer's actions does not constitute an outage in terms of this guarantee. For all the details please see the terms outlined in the subscriber agreement. NetHere wants you to be completely happy with us as your Internet access partner.